Frequently Asked Questions
Explore answers to common questions about our clinical testing services, coordination processes, and compliance standards. If you don’t see your question here, feel free to contact us.
1. Scheduling & Appointments
We primarily operate by appointment, but if we have availability, we may accept walk-ins. We recommend calling ahead to check.
Appointments can be scheduled by phone or online. You can also call us and we’ll assist you right away.
Yes. If you need to reschedule or cancel, just give us a call. We'll update it in our system (Tebra) and help you find another time if needed.
If we have open time slots, we’ll try to accommodate you. Otherwise, we’ll schedule you for the next available time.
2. Testing Services
We offer a range of services including:
- Blood work
- DNA testing (including immigration and paternity)
- Drug testing (DOT and Non-DOT)
- COVID-19 testing
- Wellness panels
- Point-of-Care Testing (Hemoglobin A1c and Urinalysis)
No. All DNA collections are done in person to ensure legal validity and accuracy.
Yes. We offer both private and court-admissible paternity testing, as well as immigration-approved DNA testing through accredited labs.
Yes. We provide POCT services including Hemoglobin A1c and Urinalysis.
Yes, if a time slot is available. We recommend calling to check availability.
Yes. We provide mobile services for certain types of testing, including bloodwork and DNA. A service fee may apply.
No, we do not offer fingerprinting services.
Yes, we offer notary services by appointment or as a walk-in if time permits.
3. Results & Follow-Up
Most lab results: within 24–72 hours
DNA results: 2–5 business days after the lab receives the sample
Yes, with a signed release form, we can fax or email your results to your provider.
For security and HIPAA compliance, we do not release results over the phone unless authorized and verified.
We can help you update your information after verifying your identity. Changes are made directly in our system.
4. Payment & Insurance
We are a self-pay lab. However, we provide itemized receipts you can submit to your insurance provider for potential reimbursement.
We accept:
Debit/Credit cards
Online invoices
Payment is due at the time of service unless other arrangements have been made.
Yes. We can print, fax, or email invoices through our secure system.
Please inform us, and we’ll forward your concern to our billing department or Staci Slack, our Director of Operations.
5. Legal & Documentation
You must bring a valid photo ID such as a driver's license or passport.
Yes. Our DNA testing services are conducted through accredited labs and meet court and USCIS standards.
6. Contact & Support
You can reach us by phone at 470-785-2557, by email at info@healinghandsdiagnostic.com, or through our website.
If you call and we’re unavailable, please leave your name, number, and a brief message. We’ll return your call as soon as possible.
7. HIPAA & Privacy
We follow all HIPAA guidelines. Before discussing results or updating personal details, we always verify your full name and date of birth. We never share test results without proper authorization.
8. HSA and FSA cards
Yes—most HSA/FSA debit cards are accepted for both in-lab and mobile services.
You can still pay with a regular card and submit our itemized receipt to your plan for reimbursement.
Some tests require a Letter of Medical Necessity. Check with your plan; if needed, bring the letter and we’ll attach it to your receipt.
Yes—just let us know before we process the payment.
No. We process your card like any other payment and provide the necessary documentation for you to submit to your plan.
